Replacements

We do not take returns. If the product reaches you damaged, we replace it.

No returns

Once a bottle has been bought it cannot be returned or refunded for change of mind, for not liking the scent, or for any reason other than damage. Fragrance is a skin product — once it has left us and been handled we cannot resell it, and we will not send anyone a bottle that has been in someone else's hands.

Please read the descriptor and the note pyramid on each product page before ordering. They are written honestly and they are the best guide we can give you.

Damaged on arrival — we replace it

If the bottle arrives broken, leaking, or the sprayer does not work, we send you a new one at our cost. You do not pay return shipping and you do not send the damaged bottle back.

How a replacement is verified

Damage claims are confirmed on a scheduled video call. It is a short call — usually under five minutes — and we book it at a time that suits you.

1. Write to contact@unokhi.in within 48 hours of delivery with your order number and a photo of the damage.
2. We reply with a couple of time slots and a call link.
3. On the call, show us the bottle, the pouch and the outer packaging. That is all we need.
4. Once confirmed, the replacement ships within 48 business hours. If that scent is out of stock we refund you in full within 5 working days.

The call is how a small brand can honour damage claims without a returns warehouse. It is not a test and we are not looking for a reason to say no — if it reached you broken, that is ours.

Wrong item

If we sent the wrong scent, tell us within 48 hours and we ship the right one. No call needed for that — a photo of the bottle you received is enough.

What is not covered

• Change of mind, or not liking the scent.
• A bottle that has been opened and used.
• Damage reported more than 48 hours after delivery.
• Damage caused after delivery — dropped, left in heat, or decanted.

Your statutory rights

Nothing here limits any right you have under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020. If a product is defective, deficient or not as described, you remain entitled to a remedy regardless of what this page says.